Debit Card Fraud Protection with EnFact

Mobile Device - Protect you Debit Card with EnFact Fraud ProtectionWe’ve got your back!

You may not be aware of it, but your debit card has around-the-clock monitoring to help protect against fraud. North Shore Bank has partnered with EnFact​ to help protect every debit card we issue.
 
With this service, fraud specialists watch for suspicious card activity on your account 24/7, 365 days a year.  As a result, when transactions occur that are not consistent with your usual card activity, you will receive a call from an EnFact agent to verify the authenticity of these transactions; sometimes even while the transaction is happening.
 

Watch for the Following Numbers

  • If an EnFact agent is calling, your Caller I.D. will show either 800-279-2674 or 877-253-8964.
     
  • In certain instances you may receive a call from the EnFact automated system, in those cases the Caller I.D. will display  877-253-8807.​
     
  • If you are not available when technicians call, they will leave a voice mail message asking that you call them back at 877-253-8964.
Please remember that it is extremely important that North Shore Bank has your most current phone numbers on file. This easily enables us to reach out in the event of suspicious or out of the ordinary debit card transactions.
 
If you ever have questions or concerns about your debit card, don’t hesitate to contact your nearest NSB branch or call Customer Support at (978) 573-1300 (during normal business hours).
 
In addition for tips about safeguarding your debit or ATM cards, check out our Security Center — it contains lots of great resources and suggestions for both online and offline security.