Limited Lobby Reopening

On Monday, June 22nd, North Shore Bank will be reopening three of its branch lobbies (see below), providing teller and a full-range of customer service functions. However, in the interest of social distancing, we still encourage you to continue using our drive-up service as well as taking full advantage of our online, mobile and voice banking services. These platforms are all available 24/7 and allow you to perform a variety of banking functions, such as paying bills, making payments, depositing checks, viewing transactions, checking balances and even finding an ATM.
 

Safety Standards Are in Place

Please note that our main priority is for the health and safety of customers and our employees. We will be sanitizing all high touch surfaces on a regular basis throughout the course of the day and adhering to all relevant CDC, state and industry guidelines — while balancing the necessary requirements for physical security. As a result we will be requiring that you follow these mandatory safety standards:
 

• Wearing a mask

• Removing hats and sunglasses

• Adhering to all social distancing requirements by following the floor markings

• Not visiting a branch lobby if you are feeling ill or feverish (a temperature of 99.5° and above)

 

What You Should Expect When Entering a Lobby

• You will need to check in with the lobby “greeter” and lower your mask to verify your identity

• Provide the greeter with the transaction type needed and you will receive direction to the teller line or customer service

• If customer service is occupied you will be asked to wait in your vehicle, or outside, until called to enter the lobby

• Video surveillance will be in use and you may be asked to lower your mask and provide identification at time of transaction

As always, we thank you for your patience and understanding, especially during this challenging period. We will apprise you of further lobby reopenings as more information becomes available.
 

Branches That Are Temporarily Closed

As of June 22, 2020
 

Cliftondale Sq. Saugus 489 Lincoln Avenue Saugus	Lobby Temporarily Closed Walk-Up ATM Available
Dodge St., Beverly  63 Dodge Street Beverly	Lobby Temporarily Closed Walk-Up ATM Available
Washington St., Peabody 167 Washington St. Peabody	Lobby Temporarily Closed Drive-Up ATM Available 24/7
West Peabody 637 Lowell Street Big Y World Class Market Peabody, MA 01960	Lobby Temporarily Closed Walk-Up ATM Available During Big Y Market Operating Hours