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North Shore Bank names Joseph Bartolotta Senior Vice President/Chief Customer Officer

10  July 2017
NSB names Joseph Bartolotta Senior Vice President/Chief Customer Officer
Christopher Palovich, Manager of NSB Beverly Branch

Joseph Bartolotta

Senior Vice President
Chief Customer Officer

PEABODY, MA – ( Kevin M. Tierney, Sr., President and Chief Executive Officer of North Shore Bank, announced the hiring of a senior executive to manage the rollout of new technology and services to meet customers’ changing needs.

In the new position of Senior Vice President/Chief Customer Officer, Joseph Bartolotta will oversee Retail Banking and Service Delivery, managing the integration of new technology and services to enhance the bank’s ability to help customers meet their financial goals.

The hiring reflects North Shore Bank’s commitment to maintaining its customer service by taking advantage of evolutions in traditional service channels, such as branch and telephone banking, as well as new online and mobile banking solutions.

Tierney stated:

“We’re thrilled to have Joe join our team of outstanding bankers. We’re going to blend his extensive knowledge of consumer behavior, bank products and retail banking with the experience of the leadership team here at North Shore Bank, which will result in an even better banking experience for our customers.”

Prior to joining North Shore Bank, Bartolotta was a consultant who worked with community banks that wanted to bring a customer-centric perspective to their corporate strategies and products.  Prior to that, he spent 16 years at Boston-based Eastern Bank, where he was an executive vice president serving on the bank’s management committee. He oversaw a range of activities, including marketing, consumer research, and product development and management, and assisted with a number of key bank initiatives, such as its “branch of the future” design explorations.

Bartolotta received his Bachelor of Arts degree in Journalism from the University of Connecticut. He is actively involved in the community.  Among other activities, he serves as President of the Board of Directors for the Greater Lowell Community Foundation and is a former board member for Lynnfield Youth Soccer, where he still coaches youth soccer.

About North Shore Bank
North Shore Bank is a full-service community bank based in Peabody, Massachusetts and serving the personal and business banking needs of the North Shore, eastern Massachusetts and southern New Hampshire. Established in 1888, the bank operates out of twelve area offices, located in Beverly, Danvers, Merrimac, Middleton, Newton, New Hampshire, Peabody, Salem and Saugus.

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